PRIVACY POLICY

Last Updated: 5 January 2022

Introduction

This Privacy Policy describes our policies and procedures on the collection, use, processing and disclosure of your information when you use the service of NutriCoach, Inc. It tells you about your privacy rights and how the law protects you, based on the. 

Nutricoach protects personal information and guarantees rights of the data subjects. We use your personal data to provide and improve the NutriCoach service, and for purposes specified in the Data Privacy Privacy Act of 2012, Section 16 and HIPAA. Likewise, the Nutricoach’s Privacy Policy protects all forms of information, be it private, personal, or sensitive. It is meant to cover both natural and juridical persons involved in the processing of personal information. In effect, when you merely visit the site or inquire about Nutricoach, we will process your personal information ("PI") and you agree to the collection and use of information in accordance with this Privacy Policy.  

Please note that this Privacy Policy applies to Nutricoach, Inc. and our controlled affiliates and subsidiaries” (collectively, the “Company”, “Nutricoach,” “we,” “our,” or “us”).  

Definition of Terms

For the purposes of this Privacy Policy, the following definitions shall have the same meaning regardless of whether they appear in singular or in plural. The words of which the initial letter is capitalized have meanings defined under the following conditions:

“Account” - a unique account created for you to access our service or parts of our service.

“Company” - refers to the holding company “NutriCoach, Inc.” and to the subsidiary company, “NutriCoach Technologies, Inc.”

“Country” - refers to the Philippines or United States of America, depending on the domicile of the client or “business associate” defined as a person or entity that performs certain responsibilities or operations on behalf of, or provides services to, a covered entity that involves the use or disclosure of protected health information. A business associate is not a part of the covered entity's workforce.

“Cookies” -ssmall files that are placed on your computer, mobile device or any other device by a website “to track, personalize, and save information about each of your sessions in the same website”. q They contain the details of your browsing history on our website among its many uses. 

“Device” - any device that can access the service such as a computer, a cell phone or a digital tablet.

“Personal Data” - any information from which your identity as an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify you

“Service” - refers to the NutriCoach web and mobile applications “and any and all of its products and services”..

“Service provider” - any person or company that processes the data on our behalf. 

“Third-party Social Media Service”- refers to any website or any social network website through which a user can log in or create an account to use the service..

“Usage data” – the data that is collected automatically, either generated by the use of the service or from the service infrastructure itself (for example, the duration of a page visit).

“Website” - refers to NutriCoach website, accessible from the www.nutricoach.pro

“You/r” –refers to any individual or natural person accessing or using the service

- refers to the company, or other legal entity on behalf of which such an individual's/natural persons have rights under privacy laws. Best to cover only individuals is accessing or using the service, as applicable.

Collecting and Using your Personal Data

While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. The data collected may include, but is not limited to:

For Coach-

1) Full Name

2) Gender

3) Mobile number

4) Landline number

5) Profile photo

6) Date of joining

7) Birthday

8) Affiliation

9) Education

10) Trainings

11) Year started in Coaching Industry

12) Certification/s

13) Payment Method

14) Payment amount

15) Discount

16) Availed plan

17) Payment Due Date

For Client-

1) Email address

2) Password

3) Full name

4) Gender

5) Birthday

6) Mobile number

7) Landline number

8) Profile photo

9) Date of Joining

10) Height

11) Weight

12) Body Measurements (particularly arms, abdomen, calves, thighs, waist, hips and chest)

13) Medical Condition

14) Physical Activity Level

15) Target Physical Activity level

16) Goals

17) Sports

18) Workout

19) Whether the client cooks or not

20) Alcohol Number Intake

21) Hours of Sleep

22) Stress Level

23) Food Intolerance 

24) Coaching Type

PURPOSES OF PERSONAL DATA

The company may use personal data for the following purposes:

-To provide and maintain our service, including to monitor the usage of our service. This also includes consultation of client with coaches, particularly about exercise routines and diet plans

-To manage your account: to manage your registration as a user of the service. The personal data you provide can give you access to different functionalities of the service that are available to you as a registered user.

-For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.

-To contact you: to contact you by email, telephone calls, sms, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

-To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to social media and email marketing.

-To those that you have already purchased or enquired about unless you have opted not to receive such information.

-To manage your requests: to attend and manage your requests to us.

-For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.

-For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our service, products, services, marketing and your experience related to diet and exercise.

-For billing, an account manager or associate of Nutricoach, we may need to contact you for invoicing, account management, and similar reasons and we use account data to administer accounts and keep track of billing and payments.

-To investigate and help prevent security issues and abuse

-To delete all data when the coach or client requests for deletion.

USAGE DATA

Usage Data is collected automatically when using the service. Usage Data may include information such as your device's internet protocol address (e.g. IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data (i.e. feature usage, performance data, site load times, and memory usage).

When you access the service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile internet browser you use, unique device identifiers and other diagnostic data.

We may also collect other information that your browser sends whenever you visit our service or when you access the service by or through a mobile device.

INFORMATION FROM THIRD-PARTY SOCIAL MEDIA SERVICES

The company allows you to create an account and log in to use the service through the following third-party social media service, “Google.”

If you decide to register through or otherwise grant us access to a third-party social media service, we may collect personal data that is already associated with your third-party social media service's account, such as your name, your email address, your activities or your contact list associated with that account. This collection process will only be done once you give confirmation or consent.

You may also have the option of sharing additional information with the company through your third-party social media service's account. If you choose to provide such information and personal data, during registration or otherwise, you are giving the company permission to use, share, and store it in a manner consistent with this Privacy Policy.

TRACKING TECHNOLOGIES AND COOKIES

Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze our service. We use cookies and similar tracking technologies to track the activity on our service and store certain information “described below”.  

The technologies we use may include:

  1. Browser Cookies ( or simply “Cookies”) - A cookie is a small file placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our service. Unless you have adjusted your browser setting so that it will refuse cookies, our service may use cookies.
  1. Web Beacons- Certain sections of our service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).
  1. Persistent and Session Cookies- Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.
  1. Necessary or Essential Cookies – We administer this type of session cookies. These cookies are essential to provide you with services available through the website and to enable you to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these cookies, the services that you have asked for cannot be provided, and we only use these cookies to provide you with those services.
  1. Cookies Policy or Notice Acceptance Cookies – We administer this type of persistent cookies. These cookies identify if users have accepted the use of cookies on the website.
  1. Functionality Cookies – We administer this type of persistent cookies. These cookies allow us to remember choices you make when you use the website, such as remembering your login details or language preference. The purpose of these cookies is to provide you with a more personal experience and to avoid you having to re-enter your preferences every time you use the website. These functionality cookies expire after three months without use.

We may share your personal information in the following situations:

  1. With third-party services providers and partners: we engage third-party companies or individuals as service providers or business partners to process information and support our business. These third parties may, for example, assist in accounting, app usability testing, and marketing. 
  1. With third-party services: we use third-party applications to process and store your information. For example, they provide virtual computing, payment processing, data analytics, and storage services.
  1. For business transfers: we share or transfer your personal information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company, some or all information may be shared or transferred, subject to standard confidentiality arrangements.
  1. With affiliates: we share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  1. With business partners: we share your information with our business partners to offer you certain products, services or promotions.
  1. With other users: when you share personal information or otherwise interact in the public areas with other users, such personal information may be viewed by all users and run the risk of being publicly distributed outside. “We have no control, hence cannot gain responsibility, over any information shared by you with the other users and vice versa.”
  1. With your consent: we disclose your personal information for any other purpose in accordance with your consent.

RETENTION OF YOUR PERSONAL DATA

We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. The company will also retain usage data for internal analysis purposes. Usage data is generally retained for one year, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer time periods.

TRANSFER OF YOUR PERSONAL DATA

Your information, including personal data, is processed at the company's operating offices, either in the Philippines or in the United States. It means that this information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

Please note that your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

The company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

DISCLOSURE OF YOUR PERSONAL DATA

Business Transactions

If the company is involved in a merger, acquisition or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, the company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The company may disclose your personal data in the good faith belief that such action is necessary to:

-comply with a legal obligation

-protect and defend the rights or property of the company

-prevent or investigate possible wrongdoing in connection with the service

-protect the personal safety of users of the service or the public

-protect against legal liability

-security of your personal data

The security of your personal data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

CHILDREN'S PRIVACY

We rely on the consent of the parent or guardian as a legal basis for processing the personal information of those who are 18 years old and below before we collect and use that information. This consent will first be determined and obtained by the coach at the start of client registration

CHANGES TO PRIVACY POLICY

Nutricoach may change this Privacy Policy from time to time. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this privacy policy. Laws, regulations, and industry standards evolve, which may make those changes necessary, or we may make changes to our services or business. If we make changes that materially alter your privacy rights, Nutricoach will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you will need to deactivate your Services account, but we encourage you to first reach out to us at dpo@nutricoach.pro, so we have an opportunity to address your concerns directly before you do so.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page. If you wish to request the removal of Personal Data under their control, kindly contact our Customer Support.  

LINKS TO OTHER WEBSITES

There are instances that our platform may contain links which may lead to other websites that are not operated by us. These links from a third party integration, or links sent to you by your coach or your client. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services. 

Data Protection Officer

To communicate with our Data Protection Officer, please email dpo@nutricoach.pro 

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